Sync Inc Ltd
Support
Email hello@syncincltd.com and a person will read it. For anything product-specific, the pages below will usually get you there faster.
Don't recognise a charge? Payments for all our products are taken by Sync Inc Ltd, so that is the name that may appear on your statement rather than the product you bought. It will be one of the five listed below. Email us and we will identify it for you — that is quicker than a bank dispute, and it does not put your account at risk.
Billing and subscriptions
Email hello@syncincltd.com for anything involving money — cancellations, refunds, failed payments, changing a card, or a charge you cannot place. Include the email address you signed up with and we can find the account.
If a payment has failed, you will have had an email from us with a link to update your card. That link is the fastest route; it restores access as soon as the payment goes through.
Product help
Each product has its own support pages, which cover setup, common problems and how the thing actually works:
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Geograph
getgeograph.com/contact
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HapticPad
hapticpad.app/support
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Sensurf
sensurf.app/support
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BetterClick
betterclick.app/support
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GameHaptic
gamehaptic.com/support
How to reach us
- Email — hello@syncincltd.com, the best route for everything.
- Phone — +44 7520 654758. A small team, so email is usually faster to get a considered answer.
- Post — Sync Inc Ltd, 82A James Carter Road, Mildenhall, IP28 7DE, United Kingdom.
Privacy and data requests
To request a copy of your data, have it corrected, or have it deleted, email hello@syncincltd.com. We respond within one month. The privacy policy sets out your rights in full and the one limit on deletion — billing records we are legally required to keep.